Refund and Returns Policy

Last Updated: September 12, 2026  •  Applies to: socialkindacademy.com

This Refund and Returns Policy explains how refunds, cancellations, and returns are handled for purchases made on socialkindacademy.com (the “Website”), operated by SocialKind Academy. It forms part of our Terms & Conditions.

Scope of this policy: This policy applies only to digital courses and (where applicable) physical products purchased through socialkindacademy.com. Consulting and business growth services offered under SocialKind Growth Solution (available at socialkind.in) are discussed, scoped, and agreed upon individually with each client before any payment is made, and are not covered by this policy. Refund terms for such services, if any, are agreed upon separately at the time of engagement.

1. Digital Course Refunds — 14-Day Money-Back Guarantee

We want you to be confident in your decision to learn with us. If you purchase a digital course on this Website and are not satisfied, you may request a full refund within 14 days from your date of purchase.

Refund requests must be made within 14 days of the original purchase date.
Please share your order ID/registered email and a brief reason for your request, so we can process it smoothly.

2. Physical Products (Books, Kits, Merchandise)

If you purchase a physical product from us, the following applies:

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos and unboxing video of the product and packaging, and we will arrange a replacement or refund.
Change-of-mind returns for physical products (i.e., if you simply no longer want the item) are accepted only if the product is unused, and in its original packaging, within 7 days of delivery. Return shipping costs in such cases are borne by the customer, unless the return is due to our error.
Shipping and handling charges, if any, are non-refundable except where the return is due to a damaged, defective, or incorrect item.
Once your return request is approved, we will share the return shipping address with you. Our registered address for returns and correspondence is:

SocialKind Academy
📍 Bakrahat, South 24 Parganas, West Bengal – 743377, India

3. How to Request a Refund or Return

To request a refund or return, please contact us with your order ID, registered email/phone number, and the reason for your request:

SocialKind Academy

📍 Bakrahat, South 24 Parganas, West Bengal – 743377, India
📞 Mobile: +91 8777 561 509 / +91 70037 98581
📧 Email: help@socialkind.in

4. Refund Processing Time and Method

Once your refund request is approved, we aim to process it within 7 business days.

Razorpay payments — refunded to the original card, UPI, or bank account used, as per Razorpay’s standard refund timelines (your bank may take a few additional days to reflect the credit).
Manual UPI payments — refunded via UPI transfer to the same UPI ID/bank account used for the original payment.
Cash payments — refunded in cash or via bank transfer/UPI to an account you provide, at our discretion.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

Refund requests made after the applicable refund window (14 days for courses, 3 days for physical products)
Where the account or course access has been used in violation of our Terms & Conditions (e.g., sharing login credentials or course content with others)
Physical products that have been used, opened, or damaged by the customer after delivery (except in cases of original defect or damage in transit)

6. Cancellations

You may cancel a course purchase within the 14-day refund window as described in Section 1. For physical product orders, cancellation is possible only before the order has been shipped; once shipped, our standard return process (Section 2) will apply instead.

7. Changes to This Policy

We may update this Refund and Returns Policy from time to time to reflect changes in our offerings or practices. Any changes will be posted on this page with a revised “Last Updated” date.

8. Contact Us

For any questions about refunds, returns, or cancellations, please reach out to us:

SocialKind Academy
📍 Bakrahat, South 24 Parganas, West Bengal – 743377, India
📞 Mobile: +91 8777 561 509
📧 Email: help@socialkind.in